Privacy Policy

About this policy

This Privacy Policy, along with our Terms & Conditions and Cookie Policy, explains how we collect and handle your information across all of our websites, mobile apps and other services. Your privacy is important to us and we are committed to doing everything we can to protect any personal data that you give to us.

If you have any questions about what we do with your personal data, please contact us.

"Personal data" means information relating to you as an identifiable individual. For example, your name or contact details, as well as information that may not on its own identify you, but which we store alongside such identifiers, such as how you are using our services or the country you are in when you do so. 

In this Privacy Policy our "Website" refer to the website at www.avitrius.com, to "we", "us" and "our" refer to Avitrius Aviation a trading name of Avitrius Air International Limited; and to "you" and "your" are to you, the user. 

From time to time, we will update this Privacy Policy. The date below shows when the Privacy Policy was last updated. We will make every appropriate effort to communicate any changes to the privacy policy to you. 

What personal data do we collect?

We only use your information where you've given us your consent, where it’s necessary to deliver the services you've requested, where it’s necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in this policy. This privacy policy explains our collection, use, disclosure, retention and protection of your personal information for:

When you enquire about or charter a flight

When you request or book a flight or additional services with us you will be required to provide us with certain information including your contact and payment details. 

We will use your information to check with you if you want to complete the booking, re-book or enquire or need further assistance with your flight. You can opt out of these communications by submitting a Subject Access Request and quoting your enquiry reference number. 

When you supply other people’s data

If you are travelling with other people or booking a flight or other additional services for other people we will require some personal data about them for example their name, date of birth and passport information. 

It is your responsibility to ensure that anyone who you have provided personal data about is aware and happy that you have done so and is aware of how we use and process their information. 

When you request to receive our email newsletter, vote in a poll, or request a whitepaper, report or directions

We collect your email address, name and the website you requested our newsletter from and the information you have requested. You can unsubscribe from our newsletter at any time using the Unsubscribe link on any email.

How your personal data is used:

Your personal data will be used for the following:

Flight charter enquiry, booking and flight process: We will use your personal data to provide to you the services that we sell, which may include flights, and additional products. We need certain information about you, so we can fulfil our obligations contained in the contract that you enter into with us when you book a flight or additional products.

User accounts: When you set up an account on our website or app your provided information allows us to provide you with services such as your ability to manage your bookings and personal settings.

To communicate with you in relation to your enquiry or booking: We will use the contact information you have previously shared with us to communicate with you in relation to your flight enquiry or booking and to provide you with information relevant to your enquiry.

Customer services: We will use the information that you have provided via email, phone, or through our website to help us answer any questions and respond to your query (along with any future enquiries that you may have).

Personalisation: We will use information we hold about you, such as the products and services you have purchased from us in the past, to enable us to show you the products and services we think you will like on our website and app and communicate these with you. If you would like to stop receiving this information please Contact us

Marketing: If you have opted in to receive marketing communications, we may contact you with information about other goods and services that we offer that are similar to those that you have already purchased or enquired about and we think may interest you based on the information we hold about you. We may also use your contact details to contact you by phone or post with details of products and services that we think may be of interest to you (unless you have told us you don't want to receive these communications).

Corporate transaction: We may use your data in connection with a corporate transaction such as the sale of a subsidiary or a division, merger, consolidation or asset sale.

Promotional activities: If you participate in our promotions (such as polls or competitions) we will use the information you provide to administer these activities.

Improving our services: Sometimes we will use your data to help us improve the quality and functionality of the services that we offer. 

Legal basis for processing personal data

Our legal basis for collecting and using the personal data described above will depend on the personal data and the context in which we collect it. We will normally collect personal data from you under the following legal bases:

Performance of a contract: If we have obligations under a contract with you, we will use your information to perform our obligations to you. For example, if you make an enquiry or booking with us, we will use the information that you provide us with when making the booking to complete and administer your request with the relevant third party suppliers.

Consent: If you have given us consent to contact you for marketing purposes, we will rely on this when contacting you with marketing information. You can opt-out of receiving marketing communications from us at any time by contacting us using the details at the end of this policy, by using the Unsubscribe link at the bottom of email newsletters that we send to you.

Legitimate interests: We will use your information for our own legitimate interests, for example, to improve and promote our services, to provide appropriate content to you on our platforms and for administrative purposes including business records of our relationship with you.

Legal requirement and vital interests: In some cases, we will have a legal obligation to collect personal data from you (for example to comply with local customs regulations) which may require us to collect and retain records of products and services that we sell.

Retention of your personal data

When we have no ongoing legitimate business need to process your personal data (for example, to provide products or services to you or to retain records to manage any claims which you or we may have in respect of the products and services we provide to you), we will either delete or anonymise it or, if this is not possible, then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Your personal data rights

To exercise any of your rights below, please submit a Subject Access Request. We will respond to all requests received from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

You have the following rights in relation to the personal data that we hold about you:

Access, correct, update or request deletion of your personal data.

Object to or restrict processing of your personal data

Request portability of your personal data.

Opt-out of marketing communications. You can exercise this right by clicking on the “unsubscribe” link in the email newsletters we send you. To opt-out of other forms of marketing then please submit a Subject Access Request.

Withdraw your consent for us to store or use your personal data. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.

Complain to a data protection authority about our collection and use of your personal data. The Information Commissioner's Office is the data protection authority for the UK: https://ico.org.uk/. Please do contact us first so we can assist with your request.

How do we keep your information secure?

To ensure the security of your data, we use appropriate technology and procedural methods.

We will not keep your data for any longer than necessary for the purposes of your interactions and transactions with Avitrius Aviation